Salesforce Consultant

Warsaw, Poland

Salesforce Consultant

Warsaw, Poland

As Salesforce Consultant in our client’s Technology unit you will shape and drive end-to-end digital transformations across business, technology, process and people, creating value by reinventing the core of our client’s businesses.

Scope of responsibilities:
  • Advising international & polish clients in implementation of Salesforce products
  • Developing business requirements and functional designs to effectively shape Cloud solutions
  • Conducting requirements & design sessions (Sales, Service, Marketing, Community)
  • Designing overall Salesforce architecture concept and SaaS ecosystem
  • Building of integration solutions between CRM and other clients systems architecture
  • Driving project from design through deployment and test phase
We want you to have:
  • Excellent command of English
  • 1-10 years of experience with Salesforce technology (Associate Consultant to Manager positions)
  • Understanding of key Salesforce CRM architectural concepts and ecosystem
  • Experience in an end-to-end project delivery (Sales, Service, Marketing, Community Cloud)
  • Configuration skills and experience in implementation of Salesforce products
  • Ability to develop business requirements and functional designs to effectively demonstrate solutions that address customer requirements
  • Availability to travel (occasionally up to 50% of working time)
Nice to have:
  • Salesforce certifications – Admin, Sales, Marketing or Service Cloud Consultant
  • Experince in metodology Scrum Agile
  • Experience in design and documentation of business process (Jira and Confluence)
We offer:
  • Opportunity to work with local & global Clients on large international projects
  • Clearly defined career path and professional development in an international company
  • Career counseling, mentoring and support to help you achieve professional success
  • Professional trainings: access to advanced knowledge bases and advice of experts
  • Friendly workplace environment and an ability to participate in after work activities
  • Competitive benefits package: private healthcare, additional life insurances, lunch vouchers, sport packages, corporate credit card
Apply

Salesforce Developer

Warsaw, Poland

Salesforce Developer

Warsaw, Poland

As Salesforce Developer in our client’s Technology unit you will shape and drive end-to-end digital transformations across business, technology, process and people, creating value by reinventing the core of our client’s businesses.

Scope of responsibilities:
  • Work on local & international Salesforce implementation projects
  • Design, develop, configure, test and deploy solutions & applications built in cloud on Salesforce.com
  • Implement solutions in an agile environment delivering high-quality code and configuration
  • Develop and manage workflows, process builder, assignment rules, email templates
  • Customize custom objects, fields, reports and 3rd party applications
  • Lead testing of various functionalities, including creation of test data / plans and feature testing
  • Lead trainings and demo solutions to users, manage documentation
  • Provide on-going support & system administration to quickly fix production issues
  • Handle imports and exports of data
  • Manage users, profiles, permission sets, security and other administration tasks
  • Implement change control and best practices in terms of system maintenance, configuration, development, testing and data integrity
We want you to have:
  • Very good command of English
  • Approx. 1-3 years of professional experience in Salesforce.com platform development
  • Experience with Javascript, JQuery, HTML5
  • Knowledge of MVC and object-oriented programming languages, especially Java
  • Strong analytcial and problem-solving skills
  • Strong interpersonal skills to comfortably interact with different stakeholders
  • Team player with an ability to work cross-functionally
We offer:
  • Opportunity to work with local & global Clients on large international projects
  • Clearly defined career path and professional development in an international company
  • Career counseling, mentoring and support to help you achieve professional success
  • Professional trainings: access to advanced knowledge bases and advice of experts
  • Friendly workplace environment and an ability to participate in after work activities
  • Competitive benefits package: private healthcare, additional life insurances, lunch vouchers, sport packages, corporate credit card
Apply

Associate Consultant (Java)

Warsaw, Poland

Associate Consultant (Java)

Warsaw, Poland

Associate Consultant is a position focused on a rapid acquisition and application of new knowledge through a variety of technical and professional training and customer project assignments remotely or on the client side. Embedded Analytics team is in charge of estimating, scoping, managing, and delivering Embedded Analytics engagements. It also provides advisory services and technical oversight and gives feedback to designs approaches and effort estimations.

What will you do at work:

  • Develops BI products with focus on implementation
  • Delivers billable consulting services that may be directed toward various company products
  • Ensures a solid understanding of business objectives associated with projects and/or programs to which he or she is assigned
  • Develops an understanding of the project life cycle and begins to develop customer skills
  • Leverages best practices for service delivery
  • Develops customer relationship management skills by independently working with customers
  • Communicates effectively with team members both internally and with customers
  • Follows methodology for well-defined work
  • Observes and understands the dynamics of influence, internally and externally with customers
  • Supports the team taking ideas from concept through full deployment

Who are we looking for:

  • Bachelors or equivalent degree in Computer Science, IT, Engineering, or related field
  • Knowledge of Java, J2EE, JavaScript, HTML5, REST is a must
  • 0-1 year of related experience or knowledge of programming and apps building
  • Commitment to personal and professional growth
  • Demonstrated ability to learn new technologies and business requirements
  • Effective oral and written communication skills
  • Ability to work effectively independently as well as in a team environment
  • After 6 months of working in Warsaw office – availability to travel and work abroad, more than 50% of working time yearly (mainly USA and Western Europe)

It’s not a must, but surely an asset:

  • Knowledge of JavaScript Frameworks (D3, ReactJS, JQuery, Angular, Knockout, etc.), Java Frameworks (Spring, Hibernate, etc.), Mobile development platforms (iOS, Android), .NET (C#, ASP), SSO (SAML2.0, OAuth, OpenID, JWT, etc.), Security (PKI, Digital Signatures, HTTPS, SSL with client certificates)

That’s the offer:

  • Join us and work in one of the fastest growing BI companies
  • Work in international locations, mainly in Europe and USA
  • Get an employment agreement with attractive quarterly bonuses for delivering projects (approx. 7000 pln gross in base salary + up to 10 000 pln gross quarterly + approx. 50$ daily allowance per working day abroad)
  • Receive an attractive benefit package (private medical care, sport and recreation program)
  • Obtain well known BI certificates valued by the industry
Apply

Mobile User Acquisition Specialist

Paris, France

Mobile User Acquisition Specialist

Paris, France

Vous serez en charge de faire croître le volume de téléchargements et d’utilisateurs actifs sur nos applications mais aussi de réaliser de l’acquisition clients sur les différents leviers utilisés par la société. Cela comporte une stratégie globale avec une réflexion sur l’acquisition en proposant des plans d’actions sur les leviers d’acquisition, la mise en place de campagnes, la recherche et mise en place de tracking et un reporting des performances. Vous serez en relation avec les équipes IT mobile et l’équipe acquisition afin d’avancer le plus rapidement possible.

  • Structurer la stratégie globale d’acquisition des apps
  • Piloter, suivre, créer et optimiser quotidiennement les campagnes d’acquisition    mobile
  • Tester de nouveaux canaux d’acquisition et de nouvelles audiences
  • Analyser les KPIs/performances et réaliser des rapports de suivi
  • Proposer des optimisations dans les stores (ASO)
  • Augmenter l’utilisation de l’app et des ventes
  • Suivi et optimisation de la rétention, le repeat et la fidélisation
Qui êtes-vous ?
  • Vous êtes natif français et avez un anglais courant – idéalement bilingue ! (impératif)
  • 1ère expérience réussie en acquisition, SEO/SEA
  • Excellent relationnel : capacité d’écoute, bonne expression orale, intelligence sociale et persuasif
  • Culture du résultat, des objectifs et de l’excellence
  • Organisé et autonome
  • Esprit logique : Vous arrivez à identifier rapidement les actions qui ont un impact fort
  • Créatif et proactif, vous trouvez des solutions adaptées à tout type de problème
Ce que nous offrons:
  • L’opportunité de révolutionner la mobilité avec nous !
  • Une superbe intégration avec plein de surprises
  • Une évolution de carrière certaine
  • Des locaux atypiques au cœur de Paris ( 5min de St Lazare )
  • Des outils de travail dernier cri
  • Une collaboration maximale entre les différentes équipes
  • Pas de pièce pour le café, c’est démodé…
  • Une carte restaurant vous permettant de vous faire livrer de bons plats !
  • Un pass sportif Gymlib pour brûler tous ces bons petits plats ..
  • Des battles de babyfoot le midi
  • Des afterworks trop réguliers…
  • Des équipes et projets tournés vers l’international pour parfaire vos langues !
Type d’emploi
  • CDI
  • Temps plein
  • Disponibilité : ASAP !
  • Paris 09 ( 5 min de la gare St Lazare  )
Apply

Job opportunities for German Speakers

Łódź, Poland

Job opportunities for German Speakers

Łódź, Poland

We are looking for German Speakers!

Depending on your experience, qualifications and preferences, we have roles to propose:

  • Order Management Specialist wih German
  • Customer Service Specialist (Resource Planner) with German
  • Master Data Specialist with German
  • GBS Order Manager with German
  • Installation/Capacity Planner for IS and US
  • Quoting & Tender Specialist
  • Sales Back Office Specialist with German
  • SRC Customer Service Advisor
  • General Sales Support
  • Marketing Specialist with German
What we expect from you?
  • University degree (at least Bachelor)
  • Fluent German min. C1
  • Very good English
  • SAP knowledge
  • Perfect communication, problem solving and analytical skills
  • Ability to work under time pressure
What we can offer:
  • Annual bonus based on performance achieved
  • Private medical care with option to extend it to family members
  • Benefit Systems cards
  • Discount for company products
  • Language courses
  • Relocation package applicable for people moving in from outside of Łódź region
  • Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)
Your main responsibilities

Depending on position, you will be responsible for one of the following areas:

Order Management Specialist wih German:
  • Order processing and securing of wholesale and distribution
  • Close cooperation with different departments (i.e. logistics, accounting, sales, service, planning)
  • Recording and processing of customer complaints (damages, refusal of acceptance or shortages)
  • Preparing and managing credits
  • Processing of goods procurement and reservations (priority on advertisements and actions)
  • Clarifying differences including cause analysis in the area of ​​service
  • Taking part in LEAN improvement projects (i.e. SAP Blue Heart continuous improvement)
Customer Service Specialist (Resource Planner) with German:
  • Creating a resourcing plan and service order fulfillment schedule to deliver on commitments and have an optimized resource allocation across service engineers
  • Balancing conflicting demands in the area of business obligations
  • Receiving, monitoring, developing and dispatching service orders for service engineers and resources
  • Communicating and confirming with the customer the maintenance plans based on contracts and maintenance requirements
  • Being single point of contact for exception and escalation of service orders for customers, consumers and service engineers (internal / external) in a professional matter (analysis, registration, communication and timely escalation)
Master Data Specialist with German:
  • Creating and maintaining customer and product master data
  • Close cooperation with other departments and stakeholders
  • Participating in projects and consulting with detailed master data knowledge
  • Defining new ways of working and drive process improvement
  • Maintaining the customer and responsible sales representative table in SAP and other systems
  • Managing the leading product life cycle indicator
  • Feeding a subset of product master data via 1WorldSync towards customers
GBS Order Manager with German:
  • Preparing individually tailored offers for end customers
  • Managing orders (checking configuration, booking order, shipment tracking)
  • Providing advisory to customers (inbound calls) on products and handling requests and complaints
  • Using and maintaining CRM tools (SFDC and CFS) and informing about market changes
  • Participating in relevant sales events (training, strategy meetings, congresses)
  • Sales support reporting
  • Supporting tenders process, determination of quantities and calculation of quotations
Installation/Capacity Planner for IS and US:
  • Check the plausibility of the schedule; if necessary clarify project-specific requirements with Customer Project Manager/Order Manager and Sales Teams
  • Check the installation orders that have been created in SAP/other supply chain system of Philips
  • Select the required installer (Field Service Engineer) in the optimal way – possibly combined with other activities at customer facilities
  • Acquisition of additional capacity from third party companies when needed
  • Schedule the deployment of the FSE for the installations and point out any scheduling conflicts (already planned repairs, maintenance, FCO, etc.) and monitor their unbundling
  • Manage escalations within the process of installation
  • Order installation material, monitor delivery
  • Complete the installation order after the installation has been finished
  • Keep internal and external stakeholders updated on the status of installation
Quoting & Tender Specialist:
  • You will be involved in sales related activities
  • To produce quotations IGT, DI, US and MATC sales force
  • Pro-active collaboration with the account managers, project managers, product managers and other stakeholders until the cases are completed and prepared for further processing in the supply chain
  • Set priorities and ensures correct and completeness of quotes within required timeframes
  • Provide support with further standardizing and documenting the way of working within the sales support team
  • Preparing all needed documents for participation in tenders for the sales force across all Business Units / Business Lines
  • Prepare all needed certificates and declarations to fulfil tender requirements/qualify for tender
  • Create and maintain a total overview of all tenders
  • Set priorities and ensures correct and completeness of tenders within required timeframes
  • Actively support with the implementation of continuous improvement, eg LEAN tools such as Kaizen/A3
Sales Back Office Specialist with German:
  • You will be involved in sales related activities
  • Managing incoming customer orders (systems, options and upgrades), overseeing and coordinating the process to complete and correct the order information until the order is ready to be booked
  • Pro-active collaboration with the account managers, project managers, product managers and other stakeholders until the cases are completed and prepared for further processing in the supply chain
  • Ensure timely hand-over of the cases to order management according to the agreed policy
  • Provide support with further standardizing and documenting the way of working within the sales support team
  • Actively support with the implementation of continuous improvement, eg LEAN tools such as Kaizen/A3
SRC Customer Service Advisor:
  • Coordinating repairs of S&RC medical devices, including accounting of time and material
  • Preparing offers and aligning quotations for repairs with customers
  • For rented devices and 3rd party items coordinate directly with patient/family in case of issues with device
  • For customer owned devices coordinate directly with hospitals and home care providers in case of issues with device
  • Spare parts management for devices reparation, work closely with logistics, technicians and suppliers to ensure smooth process of repairs
General Sales Support:
  • Handling incoming requests from customers with regards to order taking, deliveries and invoicing
  • Customers consulting on S&RC products
  • Order entering in SAP
  • Answering phone calls from customers
  • Invoicing rental fees for S&RC devices
  • Preparing shipping documents for rental devices and organizing pick-ups for returned products via Infodis
  • Creation/Maintenance of customer master data
  • Complaint handling
  • Handling of delivery holds
  • Communication stream with different internal stakeholders/being back-up for international colleagues/peers
Marketing Specialist with German
  • Product content registration and maintenance in customer master data systems
  • Cooperation with external agencies
  • Picture and video creation (by using image editing software)
  • In this role, you have the opportunity to create and improve marketing content along customer specific requirements. You will work on generating and publishing content for German speaking Personal Health Stakeholders and Customers.
Apply

Junior Accountant with French or German

Warsaw, Poland

Junior Accountant with French or German

Warsaw, Poland

Join a leading global professional services company that supports worldwide most recognised corporations in area of business operations – including finance & accounting processes. Become a part of growing team that operates at the intersection of business and new technology!


Scope of responsibilities:
  • Building long term relationship with Clients, regionals Sales & CSM, other finance teams
  • Timely collections activities for the assigned portfolio of customers (via calls, emails)
  • Reporting internally and externally to different stakeholders
  • Performing regular follow up on the accounts with aged debt
  • Supporting cash allocation and arranging missing remittance advices
  • Forecasting cash, risks and opportunities
  • Responding to Client’s enquiries, requests or complaints (e-mail/phone)
  • Cooperating with Cash Application Team and other team involved in collection process
  • Performing ad-hoc activities delegated by Management of the team
  • Active participation in AR country/cluster reviews/calls
We want you to have:
  • Educational background in finance/accounting/customer service is an advantage
  • Fluent command of English and French or German (at least B2)
  • Microsoft Office essential skills (Excel, Outlook, Word)
  • ERP literacy would be an asset
  • High accuracy and focus on details
  • Flexibility, espescially in the period of month/year – end closing
  • Ability to work analytically in a problem-solving environment
  • Ability to plan, organize and perform work in accordance with the targets
  • Pro-active business approach & ownership, aimed to resolve business/people issues
  • Very good communication and interpersonal skills
We offer:
  • Friendly work atmosphere in multicultural environment
  • The ability to use your knowledge of foreign language on a daily basis at work
  • Experience with a range of Clients and technology solutions
  • Collaborating and learning from diverse and talented colleagues
  • Trainings and development tailored to help you achieve your potential
  • New Joiners Programme including trainings
  • Opportunity to engage in Corporate Social Responsibility initiatives
  • Possibility to take part in different initiatives like Book Club, International Cuisine Club, Runners Club, family events, cultural meetings, photography classes and many others
  • Social benefit packages including: private medical care, Benefit sport club cards, life insurance
Apply

Operations Manager (SSC)

Warsaw, Poland

Operations Manager (SSC)

Warsaw, Poland


Scope of responsibilities:
  • Playing an active role in project and change management during transition phases
  • Monitoring key KPI’s and ensuring that the team is operating within SLA’s
  • Leading a department of 80+ employees
  • Recruiting new employees and developing talents
  • Managing the teams Budget/Profit & Loss
  • Maintaining relations with different internal & external stakeholders
We’d like you to have:
  • Strong experience in managing people, ideally within SSC/BPO
  • Prior experience in transition of complex processes
  • Knowledge and experience in project and change management
  • Experience with building, training and leading teams and the desire to develop talent
  • Excellent communication, interpersonal and organizational skills
  • Fluent English, both written and spoken
  • Independent, self-organizing and with a positive attitude
  • Experience with Process Automation, RPA would be a plus
Oferujemy:
  • Working in a global, well-established international company with a high grow potential
  • Possibility to participate in tailor-made, international training programmes
  • Employment contract without a trial period
  • Private medical care, sport card and home office
  • Working space in a comfortable, ergonomic and newly built office
  • Attractive salary
Apply

Associate Support Specialist

Warsaw, Poland

Associate Support Specialist

Warsaw, Poland


Scope of responsibilities:
  • Provide support to our client’s customers in a wide variety of industries
  • Manage various Technical Support email inboxes, processing all incoming email communications
  • Create and maintain online accounts for customers and partners to access secure our client’s websites
  • Process requests from customers and partners for new software license keys when new product versions are made generally available
  • Handle calls from our client’s customers, partners, and internal personnel
  • Issue software license keys and online accounts for new software transactions
  • Assist with the setup of testing environments to facilitate the troubleshooting of customer issue
  • Administer and support critical Technical Support operations systems
We want you to have:
  • Bachelor’s degree or equivalent
  • Very good command of German and English language
  • Strong analytical skills and verbal communication skills
  • Ability to multitask in a fast placed environment
  • Ability to work well in an IT organizational environment with strong collaborative and team orientation
  • Detail and process oriented approach, well organized with effective time management skills
  • Experience in Process Management, Customer Service or language-related fields
We offer:
  • Working in one of the fastest growing technology companies
  • High quality training
  • Challenging job in an international business oriented environment
  • Ability to get a well-known and respected certifications in software industry
  • Employment contract with attractive benefit package
  • Private medical care, sport and recreation program, life insurance
Apply

Support Engineer

Warsaw, Poland

Support Engineer

Warsaw, Poland


Scope of responsibilities:
  • Providing complex and challenging remote 2nd or 3rd line technical support for line of products based on SDK platform and client-server technologies (software troubleshooting including working with SQL and Relational Databases)
  • Developing strong relationships with clients and partners through daily, high quality interactions
  • Cooperation with other Technical Support Engineers, Quality Assurance Engineers, Consultants, Developers located in China, USA and other countries
  • Contributing to the growth of our Client’s Knowledge Base and identifying ways to increase customer satisfaction
We want you to:
  • Have Bachelor’s degree (not necesarily technical field)
  • Very good command of German and English
  • Have min. 1-2 years of experience in area of Technical Support or related fields
  • Possess strong analytical skills, excellent communication and presentation skills
  • Be interested in IT/Business and willing to grow in the field of Business Intelligence
  • Stay open to constant development by participating in Internal Training Programs
  • Multitask in a fast placed environment
  • Work well in an IT organizational environment with strong collaborative and team orientation
  • Be detail and process oriented, well organized with effective time management skills
We offer:
  • Working in one of the fastest growing technology companies
  • High quality trainings including onboarding SQL and SDK training
  • Challenging job in an international business oriented environment
  • Ability to get a well-known and respected certifications in software industry
  • Employment contract with attractive benefit package
  • Private medical care, sport and recreation program, life insurance
Apply