For our Partner, a leading international consulting technology company, we’re currently looking for talented professional for a full-time position:

Cloud Support Engineer

Technology Consulting - Warsaw

Scope of responsibilities:
  • Troubleshooting Business Intelligence application and platform issues reported by Cloud customers
  • Be in charge of managing the designated support liaisons for each Cloud customer
  • Regular interactions with Cloud and Infrastructure team to ensure SLAs are met
  • Inform Technical Support Management about escalations that require their involvement
  • Prioritize and communicate product defects and enhancements to development teams
  • Make sure assigned customers have best customer experience when engaging Technical Support
  • Attend all training courses and workshops provided by the department
  • Contribute to research and growth of our Client’s Knowledge Base by creating customer-facing documentation of all technical solutions and product documentation
We want you to have:
  • Bachelor’s Degree (technical education preferred)
  • Fluent knowledge of English
  • 1+ years of experience in a related field (Cloud preferred, but not a must)
  • Nice to have – AWS, EC2, Pingdom, SQL, MySQL, Linux  technical skills
  • Practical experience managing critical customer issues
  • Enthusiastic personality and foster a positive work environment
  • Strong written and verbal communication skills
  • Effective time management skills
  • Availability to work full-time and on a flexible schedule, including weekends (in exchange for weekdays) in regular working hours (9-18)
  • Ability to work independently
  • Attention to details
We offer:
  • Working in one of the fastest growing technology companies
  • Opportunities to develop career in Cloud, Infrastructure, Software house or Technology Consulting
  • Challenging job in an international business oriented environment
  • High quality training, ability to get a well-known and respected certifications in software industry
  • Employment contract with attractive benefit package
  • Private medical care, sport and recreation program, life insurance

Are you ready to start the challenge? Apply below!

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