Support Engineer

[7-8,5K PLN, UoP] @MicroStrategy | Warsaw, Poland

Join MicroStrategy technology consulting team as Support Engineer. Microstrategy is a US technology company that delivers advanced analytics software solutions to enterprise clients like Netflix, Facebook or Adidas. Currently the team consists of 3000+ employees globally with 400+ people located in Poland (software development and technology consulting).

We offer:
  • salary in line with your experience (7000 – 8500 pln gross on employment contract),
  • high quality technical trainings (analytics, SQL, basics in programming),
  • working in an international, professional team across the globe,
  • 100% remote work during pandemic (and up to 4 days remotely when it’s finished),
  • comprehensive introduction to MicroStrategy products,
  • modern office in the city center near Rondo Daszyńskiego in Warsaw,
  • private healthcare plan with dental care (EnelMed),
  • Fitbit + Multisport sports card,
  • Apple hardware for work,
  • budget for trainings and certifications,
  • individual approach to your career development.
Scope of responsibilities:
  • Providing complex and technically challenging remote 2nd or 3rd line technical support for line of products based on SDK platform and client-server technologies (software troubleshooting including working with SQL and Relational Databases),
  • Developing strong relationships with clients and partners,
  • Cooperation with other Technical Support Engineers, Quality Assurance Engineers, Consultants, Developers located in Poland, USA and other countries,
  • Contributing to the growth of our Client’s Knowledge Base and increasing customer satisfaction.
We would like you to:
  • Have Bachelor’s degree (not necesarily technical field),
  • Very good command of German or French and English,
  • Have min. 1-2 years of experience in area of Technical Support or related fields,
  • Possess strong analytical skills, excellent communication and presentation skills,
  • Be interested in IT/Business and willing to grow in the field of Business Intelligence,
  • Stay open to constant development by participating in Internal Training Programs,
  • Multitask in a fast placed environment,
  • Work well in an IT organizational environment with strong collaborative and team orientation,
  • Be detail and process oriented, well organized with effective time management skills.

Are you ready to start the challenge? Apply below!

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